Shipping policy
Last updated: July 28, 2026
This policy applies to orders placed through euclidcase.com.
Where we ship
Euclid currently ships to the 48 contiguous United States and Washington, DC.
At launch, we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
Shipping charge
Standard shipping is a flat $5 per order unless a different rate or promotion is clearly shown at checkout.
Applicable taxes are calculated separately. Shipping charges are shown before you complete the purchase.
Order processing
Orders are normally processed within 1–3 business days. Business days are Monday through Friday, excluding federal holidays.
Processing time is the time needed to prepare the order for shipment. It does not include carrier transit time. High order volume, product launches, severe weather, carrier disruptions, or address verification may cause delays.
Carrier, delivery estimates, and tracking
Orders are shipped from Florida using USPS. When tracking is available, it will be sent to the email address provided at checkout.
Any delivery date shown at checkout, in an order confirmation, or in tracking is an estimate rather than a guarantee. Carrier transit times can change after the package leaves our possession.
If we learn that we cannot ship within the time stated when you ordered, we will notify you and provide the options required by applicable law, which may include agreeing to a revised shipment date or cancelling for a full refund.
Shipping addresses
Please review the recipient name, street address, unit number, city, state, and ZIP Code before placing the order.
If you notice an error, email contact@euclidcase.com immediately. We will try to update the address before fulfillment, but changes are not guaranteed after processing begins.
If a package is returned because the customer provided an incomplete, incorrect, or undeliverable address, the customer may be responsible for the cost of reshipping it. You will not be charged for reshipment when the address problem was caused by Euclid.
Delivered but not received
If tracking shows “delivered” but you cannot locate the package:
- confirm the shipping address on the order;
- check around the delivery location and with household members, neighbors, or building staff;
- allow up to 48 hours, because carriers sometimes mark packages delivered before final placement; and
- contact your local USPS office and email contact@euclidcase.com.
We will help review the shipment and, when appropriate, open or support a carrier inquiry. Replacement or refund decisions for a package reported missing after confirmed delivery are based on the carrier findings, the circumstances, and applicable law.
Lost or damaged in transit
If tracking has not updated for an unusual period, or the shipment appears lost, email us with your order number. We will work with USPS to investigate.
If the package or product arrives visibly damaged, contact us within seven days after delivery and include clear photos of the packaging and product. See our Return and Refund Policy for the available remedies.
Contact
Shipping questions should be emailed to contact@euclidcase.com.