Refund policy
Last updated: July 28, 2026
We want you to be confident in your Euclid purchase. This policy explains returns, cancellations, exchanges, damaged or incorrect orders, and refunds for purchases made directly through euclidcase.com.
Return window
You may request a return within 30 days after your order is delivered.
To be eligible for an ordinary return, the product must be:
- unused and undamaged;
- free from scratches, dents, marks, or other signs of use;
- returned with its original packaging and included components; and
- accompanied by the order number or other proof of purchase.
Returns that do not meet these conditions may be declined. No restocking fee applies to an eligible return.
Start a return
Before sending anything back, email contact@euclidcase.com with:
- your order number;
- the name and email address used for the order;
- the reason for the return; and
- photos when the product is damaged, defective, or incorrect.
If the return is approved, we will provide return instructions and the correct return address. Products sent back without prior authorization may not be accepted. After receiving authorization, please mail the return within 14 days.
Return shipping
For an ordinary return, including a change of mind, ordering the wrong model, or no longer wanting the product:
- you are responsible for return shipping; and
- the original outbound shipping charge is not refundable.
We recommend using a trackable shipping service and keeping the receipt until the return is complete. Euclid is not responsible for a return package that is lost before it reaches us.
If we sent the wrong product, or the product arrived damaged or has a covered defect, Euclid will provide or reimburse reasonable return shipping and will not charge shipping for an approved replacement.
Damaged, incorrect, or incomplete orders
Please inspect your order when it arrives. If the package or product is visibly damaged, the wrong item was delivered, or contents are missing, email contact@euclidcase.com within seven days after delivery. Include the order number, a description of the issue, and clear photos of the product and packaging.
The seven-day notice period helps us document shipping and fulfillment problems. It does not reduce any rights you may have under the One-Year Limited Warranty for a manufacturing defect that becomes apparent later.
Exchanges
For ordinary size, model, or preference changes, the fastest process is to return the eligible product and place a new order.
If the product was damaged, defective, or incorrect, contact us before ordering a replacement. We will determine the appropriate replacement or other remedy at no additional shipping cost to you.
Cancellations
You may request cancellation by emailing contact@euclidcase.com before the order is fulfilled. If we cancel the order before fulfillment, we will issue a full refund, including the original shipping charge.
We cannot guarantee cancellation after processing has begun. If the order has already been fulfilled or shipped, it must be handled as a return under this policy.
Refunds
We will notify you after the return is received and inspected. If approved, the refundable amount will be sent to the original payment method, normally within 5–10 business days after approval.
For ordinary returns, the refund covers the product price and applicable product taxes; the original outbound shipping charge is not refundable. Approved refunds for an incorrect, damaged, or defective order include charges that must be refunded under this policy or applicable law.
Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved the refund, email contact@euclidcase.com.
Non-returnable items
The following cannot be returned unless required by law:
- products damaged through use, accident, misuse, modification, or improper installation or removal;
- products missing original components or packaging when that prevents resale;
- gift cards; and
- products identified as final sale before purchase.
This policy does not limit rights that cannot be waived under applicable law.
Contact
For the fastest assistance, email contact@euclidcase.com. Return, refund, cancellation, and warranty requests are handled primarily by email so we can accurately document your order and request.